Login Help

Before submitting a help request, check these common solutions that resolve most login issues.

Forgotten Password

If you've forgotten your password, you can reset it using the email address associated with your account.

How to reset:

  1. Click the "Forgot Password?" link on the login page
  2. Enter your email address
  3. Check your inbox (and spam folder) for the reset link
  4. Click the link and create a new password

Wrong Email Address

Make sure you're using the correct email address. Common mistakes include:

  • Typos in your email (e.g., "gmial.com" instead of "gmail.com")
  • Using a different email than you signed up with
  • Extra spaces before or after the email

Browser Issues

Sometimes browser settings can interfere with login. Try these fixes:

Clear cookies & cache

Cached data can sometimes cause login issues. Clear your browser's cookies and cache, then try again.

Disable extensions

Ad blockers and privacy extensions can sometimes block login requests. Try disabling them temporarily.

Try incognito mode

Open an incognito/private window and try logging in. This uses fresh browser settings.

Try a different browser

If the issue persists, try logging in with a different browser (Chrome, Firefox, Edge, Safari).

Password Entry Issues

Passwords are case-sensitive. Check for these common issues:

  • Caps Lock: Make sure Caps Lock is off (unless your password uses capitals)
  • Num Lock: If using a number pad, ensure Num Lock is on
  • Keyboard layout: Check you're using the correct keyboard layout
  • Password manager: If using a password manager, try typing the password manually

Account Not Found

If you're getting an "account not found" message, consider these possibilities:

  • 1. New user? You may need to create an account first
  • 2. Different email: You may have registered with a different email address
  • 3. Account deleted: If you previously deleted your account, you'll need to create a new one

Getting Logged Out Frequently?

If you're being logged out unexpectedly, it's usually due to browser settings:

  • Enable "Remember me" when logging in
  • Check that your browser isn't set to clear cookies on exit
  • Disable any "privacy" browser modes that block cookies
  • See our detailed Stay Logged In guide

Still Having Trouble?

If none of these solutions worked, please submit a help request and I'll personally look into it.

Submit Help Request